Support
How can we help?
Email hello@tagwellhome.com or use the form below. Tell us what phone you use and what happened, and we'll get back to you within two working days.
Common questions
How do I update my odometer?
Tap the odometer chip at the top of To do, type what the dash says and tap Save reading. A close guess is fine. Between readings, Tagwell Auto estimates it from how you drive.
The intervals don't match my owner's manual.
They are typical intervals, and your manual wins. Open the item, tap Edit, and set the miles and months your manual gives.
I just did something. How do I log it with the mileage?
Open the item, fill in the date, odometer and cost under Done, with details, and tap Mark done. The reading is saved to your odometer too.
How do I check for recalls?
On the Vehicles tab, tap Recalls. Tagwell Auto asks NHTSA, the US safety agency, for every recall on your make, model and year, and checks again each week. Some may not apply to your exact car, so a dealer can check your VIN for free.
How do I sign in and sync between phones?
On the Vehicles tab, tap Sign in under Sync and share and enter your email. We email you a code (use the newest email if you asked more than once). Start a household, then share its invite code with the people you live with.
How do kids and teens log in?
On the Drivers tab, add them, then tap Set up devices. Choose a shared tablet, where each person picks their name and enters their code, or pair their own phone with a code from yours.
How do I get reminders?
Open Vehicles, then Reminders, and turn them on. Your phone will ask permission to send notifications.
How do I put due dates on my phone's calendar?
Open the Calendar tab and tap Add to my calendar, then Add to my phone's calendar. It is free.
How do I back up my vehicles?
Vehicles, then Backup. Save the file somewhere safe. You can restore it on any phone or browser.
How do I restore a purchase?
If you bought Plus and it isn't showing (a new phone, or after reinstalling), open More, then Plus, and tap Restore purchases. Use the same Google Play or Apple account you bought it with. It can take a minute. If it still isn't there, email us the order number from your receipt.
How do I cancel Tagwell Auto Plus?
Plus is billed by Apple or Google. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, profile, Payments and subscriptions. Cancelling stops the next renewal, and Plus stays on until the period you paid for ends.
Can I get a refund?
Refunds are decided by Google Play or Apple. Ask from your order history in the store. If something went wrong, email us and we will help.
How do I delete everything?
Use Reset on the Vehicles tab, or uninstall the app. To delete a synced account, tap Delete my account under Sync and share, or see Delete your account.
Send us a message
Please don't send your VIN, plate or policy numbers. We never need them to help.
See also the privacy policy, terms of use and account deletion.